Reflection Digital Collection
Services Australia
Public Sector
reflection.servicesaustralia.gov.au
We ask that you proceed with care as sources include the names, images and words of First Nations people who have passed away. Content may also contain offensive language and perspectives.
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Spanning 50 years, this digital collection of over 100 artefacts shows significant changes that occurred as Aboriginal and Torres Strait Islander people fought for equal access to government payments and services.
Reflection is supported by Reconciliation Australia, the lead body for reconciliation in Australia.
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Designing a digital home for 50 years of history, working closely with the Services Australia project team who led cultural consultation and oversight throughout.
Trauma-informed design with an iterative, feedback-driven process
Designed to surface primary sources including letters, government records, photographs, oral histories and film
Supporting Indigenous Cultural and Intellectual Property (ICIP) protocols developed with Terri Janke and Company
Flexible design components and a comprehensive digital style guide for authors and researchers
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Reflection is the marquee activity under Services Australia's Reconciliation Action Plan, and a public acknowledgement that progress on reconciliation requires honesty about the past.
UI, UX, and IA design, user journeys, logo design, animations, and digital design direction
Original commissioned artworks integrated into the design
A collection reviewed by a working group of Aboriginal and Torres Strait Islander staff before publication
A platform that makes over 100 artefacts spanning 50 years more discoverable than ever
“Our agency was genuinely inclusive in the co-development of the site, demonstrating immense respect by upholding Aboriginal and Torres Strait Islander cultural practices within Reflection. Because of how it was put together, this work means so much to our Aboriginal and Torres Strait Islander staff.”
— Anita, a Yuggera Ugarapul woman and National Manager, Indigenous and Remote Servicing Branch, Services Australia
