The National Redress Scheme provides acknowledgement and support to people who experienced institutional child sexual abuse. Established in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, the Scheme was created to reach an estimated 60,000 survivors across Australia.

Design the digital experience around the needs of survivors, working within a trauma-informed framework to reduce barriers and support safe access to redress.

• Trauma-informed design and co-design approach

• UI, UX, digital design direction and image selection

• Flexible design components

• Comprehensive digital style guide and design component library, consistent with print materials and brand guidelines

The website was redesigned in response to a formal government recommendation to better serve survivors, prioritising accessibility, emotional safety and clear pathways through a complex process.

• Platform supporting more than 77,000 applications and over $1.95 billion paid to survivors nationally

• Trauma-informed, accessible design with simplified navigation

• Compliant with Australian Government Digital Experience Policy and Web Content Accessibility Guidelines (WCAG)

• Embedded Easy Read fact sheets, Auslan videos and accessible resources