The Administrative Review Tribunal provides independent reviews of a wide range of decisions made by Australian Government ministers, departments and agencies.

The website is the entry point for many users and potential applicants, and plays an integral role in shaping their experience with the Tribunal.

Design the agency's first website with the people using it front of mind, many of whom are navigating a stressful and unfamiliar process.

• UX and UI design for a new, more accessible website for people with diverse needs

• Accessible design meeting Australian Government guidelines and standards

• Trauma-informed design to support users in sensitive and high-stress situations

• Component design to support plain English content, multilingual resources, Auslan videos, and text-to-speech tools

• Extend the new branding guidelines online for a clear, consistent experience

The new ART website was visited more than 1.5 million times between the launch in October 2024 and July 2025.

• A simplified process of seeking a review of government decisions

• Trauma-informed, accessible design to reduce the burden for users

• Compliance to the Australian Government’s Digital Experience Policy and Web Content Accessibility Guidelines (WCAG)

• Featured project showcase in the 2025 GovCMS Community Awards