The Administrative Review Tribunal provides independent reviews of a wide range of decisions made by Australian Government ministers, departments and agencies.

The website is the entry point for many users and potential applicants, and plays an integral role in shaping their experience with The Tribunal.

• Increasing accessibility and responding to diverse needs by rolling out a new and more accessible website

• Ensuring the website meets Australian Government accessibility guidelines and standards

• ‍Applying a trauma-informed design approach to support users in sensitive and high-stress situations

• Extending the new branding guidelines for a clear and consistent online experience

The new ART website was visited more than 1.5 million times between the launch in October 2024 and July 2025.

• A simplified process of seeking a review of government decisions

• Trauma-informed, accessible design to reduce the burden for users

• Compliance to the Australian Government’s Digital Experience Policy and Web Content Accessibility Guidelines (WCAG)

• Featured project showcase in the 2025 GovCMS Community Awards